This refund policy applies to services, milestones, and digital deliverables purchased on the platform and sets a 7‑day window for eligible refund requests. It is designed to protect both parties while keeping the process predictable and fair.
Refunds may be requested within 7 calendar days of payment, milestone release, or delivery—whichever occurs later—provided the work has not been substantially used, implemented, or publicly deployed. Requests outside this window are ineligible unless required by applicable consumer law in your jurisdiction. For services, eligibility can depend on the proportion of work completed; partial refunds may apply where value has already been delivered.
Refunds may be requested within 7 calendar days of payment, milestone release, or delivery—whichever occurs later—provided the work has not been substantially used, implemented, or publicly deployed. Requests outside this window are ineligible unless required by applicable consumer law in your jurisdiction. For services, eligibility can depend on the proportion of work completed; partial refunds may apply where value has already been delivered.
Submit your request from the purchasing account within the 7‑day window, including order or milestone details, a clear reason, and any supporting evidence. Keep all communication within the platform to maintain an auditable record for timely review and resolution.
Each request is reviewed case‑by‑case against the brief, deliverables, and the communication history between the parties. Possible outcomes include full refund, partial refund proportional to delivered value, re‑work or fixes, or credit where appropriate. If deliverables materially fail to meet the documented scope and cannot be remedied in a reasonable time, a refund will typically be approved.
Approved refunds are issued to the original payment method within 5–10 business days, subject to payment provider and bank timelines. International transactions and settlement cycles may extend processing beyond the stated window.
Repeated, abusive, or fraudulent refund claims may result in account limitations or suspension consistent with policy enforcement. Refunds may be refused where misuse, reselling, or unauthorized publication of deliverables has occurred.
This policy may be updated periodically; changes are posted with an effective date and apply prospectively to new purchases and projects.
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